Terms and Conditions

Terms and Conditions 2018-06-14T09:59:48+00:00

Our terms

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply our Services to you at any of our salons.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
  2. Information about us and how to contact us
    • Who we are. We are Dannie & Carrie Ltd, a company registered in England and Wales. Our company registration number is 10319478 and our registered office is at 85, Askew Road, London, England, W12 9AH
    • How to contact us. You can contact us by telephoning the salon at 02083542802 or by writing to us at hairandmakeup@dannieandcarrie.com.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    • How we will accept your order. Orders may be placed via our website [website address] and shall be deemed accepted on you receiving email notification of acceptance from us.
    • Booking process. Booking is available via our website [website details].
  4. Our Services
    • The services we provide include cutting hair, colouring hair, blow drying, styling, male grooming and makeup applications.
    • We will require a patch test at least 48 hours in advance of a colour treatment and we will not book your appointment without the opportunity to perform a strand test. We do not do permanent waves shall we remove that?
  5. Providing the Services at our salons
    • We only provide our services at our salon and do not offer home visits.
    • If you have any special requirements, please let us know in advance and we will try our best to accommodate them. However, we will let you know in advance if we cannot.
    • Reasons we may suspend the supply of Services to you. We may have to suspend the supply of a Service to:
      • if the salon is required to close for reasons outside of our control, we will let you know in advance;
      • if, during your appointment, we identify an issue that may cause the treatment to fail or damage your hair; or
      • update the Services to reflect changes in relevant laws and regulatory requirements.
    • Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months.
  6. Your rights to end the contract
    • You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
      • If you have just changed your mind about our Services, see clause 3.
    • Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any Services which have not been provided less an administration fee depending on when you cancelled in relation to your Appointment. The reasons are:
      • we have told you about an upcoming change to the Services or these terms which you do not agree to (see clause 6.1);
      • there is a risk that supply of the Services may be significantly delayed because of events outside our control;
      • we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three months; or
      • you have a legal right to end the contract because of something we have done wrong.
    • Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights give you a 14 day “cooling off period” during which you can simply cancel the contract between us. If you have paid a deposit, please see clause 7 below.
    • Our guarantee. We want you to be happy with our services, however, if you are not happy with the service provided, please let us know within 14 days and we will endeavour to rectify any issue with an appropriate solution. Any issue reported after the 14 day period will be rectified, but will incur costs at our usual fees.
  7. Deposit and Cancellation
    • We may ask you to pay a deposit on booking the services. This deposit will only be taken if the total amount charged is to be over £100.00, at which point we will request that a 50% deposit is paid. We will not make or confirm an appointment until this deposit is paid.
    • Any deposit amount already taken will be deducted from the total amount due on the day we provide our Services to you.
    • Should you need to cancel the Services, a full refund will be given of any deposit paid, as long as the cancellation is more than 24 hours prior to your appointment.
    • If cancellation is received by us less than 24 hours before your appointment, any deposit amount paid will not be refunded.
  8. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for Services at any time if you fail to abide by these Terms or any of our published policies, including inappropriate behaviour in the Salon.
    • We may withdraw the Services. We may publish a notice on our website that we are going to stop providing the Services. We will let you know at least one month in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided.
  9. If there is a problem with the Services
    • How to tell us about problems. If you have any questions or complaints about the Services, please contact us. You can telephone our customer service team at 02083542802 or write to us at hairandmakep@dannieandcarrie.com.
    • Summary of your legal rights. We are under a legal duty to supply Services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

We provide Services, for example and the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.


  1. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.
    • We are not liable for business losses. We only supply the Services to you as a consumer and if you need to look a certain way for any business-related event, it is your responsibility to meet that requirement.
  2. How we may use your personal information (your data protection rights)
    • How we will use your personal information. We will use the personal information you provide to us in accordance with our privacy policy and, in summary:
      • to supply the Services to you; and
      • if you agreed to this during the order process, to give you information about similar Services that we provide, but you may stop receiving this at any time by contacting us.
    • We will only give your personal information to third parties where the law either requires or allows us to do so.
  3. Other important terms
    • Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.